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Can Your Visitors Contact You From Your WebsiteDave Tan Argh, wheres the contact button! Believe it or not, some websites just DONT WANT any visitors even customers to CONTACT them. Theres no email address, no contact form, no NOTHING! What if a potential customer wants to BUY something from your website but have a few questions or doubts that he/she needs to ask you first If you have a FAQ page, thats the first place he/she will definitely seek answers...but what if your FAQ page still cant provide the answers he/she seeks Dont care! Not your problem! Would rather prevent spam than going through all the trouble! If your website cant even provide even HANDLE the SIMPLEST form of communication, you will definitely lose lots of potential customers even loyal customers because simply cant contact you! Thats why the Contact Us button or link should be placed in a highly visible or accessible position. This is common sense. Who would feel SAFE to buy from a someone let alone a website that dont even provide the most BASIC form of customer support. What if the product they bought is defective or theyre having some trouble accessing it If youre HIDING your websites email address purely because of spammers, especially from those email harvester software, you do NOT really need to REMOVE your email address from your web site. You can create and place a simple GIF image with your email address on it using the same background color as your web page. Example 1: To contact us, send us an email to: If you dont want to use an image, you can separate your email address so that it doesnt look like an email address to email harvester softwares... Example 2: To contact us, send us an email to: sales at ebookok dot com This approach is NOT recommended, because some visitors will actually send an email to sales at ebookok dot com without first changing it to sales@ebookok.com. Of course you can tell them to remove the at and replace it with @ and dot with "." before sending it. Alternatively, you can create a web form that allows visitors to submit their questions to your email DIRECTLY from your website. You will need a little PERL programming knowledge for this, or you can simply hire someone else to write it for you! If you do use web form as the ONLY way to contact you, make sure 1000 percent that the script is WORKING properly! Make sure youve set the permission for the script, no errors, etc. Note: When scripting in Perl, usually a simple MISSING ";" or "{", or "}" or "Permission Not Set" errors are the main reasons why your script is not functioning the way it should be! Always make sure your script is as BUG-FREE not containing any errors as possible! When your visitors submitted their questions to your through your website, its a good idea to display a friendly message like: Thanks for submitting a question, I will be in touch with you shortly! This is a good practise and it is highly recommended because your visitors will know that your script works and their questions was indeed successfully submitted. Some websites dont even bother to add a simple message like: Your question was submitted. They will just display a silly BLANK page or REDIRECT you back to their contact page or homepage...leaving you to wonder if your message was indeed submitted properly. Always try to answer all emails ASAP and personally - within 24 hours. Customer service is IMPORTANT! Let them know that you care about them and they will be happy to do business with you! :- Thats all for this article, have fun placing those contact link! Best Regards, Dave Tan
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HTML Version: http://www.ebookok.com/resources/wd_no_contact.html
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